Frequently Asked Questions

We are sorry, once an order is submitted, it may not be canceled or refunded for custom wigs. We offer exchanges within 7 business days from Delivery date for ONLY INDIVIDUALS BUNDLES AND LACE CLOSURES.  We encourage customers with order details to carefully read story policy before submitting their order. Please send us an email or message so we can happily assist you!

Unfortunately, orders cannot be altered or changed once your payment is complete.

Unfortunately no, we advise customers to read the policy to make sure the extensions are shipped with tracking before scheduling appointment and wait for confirmation before proceeding

Unfortunately no, we encourage our customers to add necessary code to order before proceeding forward.

We do not offer cash refunds, but we will be more than happy to exchange the unused items kept in their original sale condition! Please visit the website, Here to submit a request within 7 days of your delivery date. The store credit will be issued once the product is received back to our fulfillment center and inspected. Your exchange will only be for INDIVIDUAL BUNDLES AND LACE CLOSURES. Your exchange will be for the amount paid minus discounts and shipping. Discount codes are for one-time use only. The customer is responsible for all shipping costs associated with the return if the correct items were received.

This is not an option at the moment. If policy changes, we will inform all customers.

Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at info@rosestylestudio.com

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at info@rosestylestudio.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you.

A return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or resending the order. Please be sure to enter your shipping address correctly to avoid delays in receiving your order. We do not refund shipping fees. In the event a customer’s tracking number states delivery was made to the customer's address, Rose Style Studio does not offer refunds if the item is claimed to not have been delivered.

You can swim with your hair extensions as you would with your natural hair, however we recommend wearing a snug-fitted swim cap, keeping your hair in a ponytail or braided to protect the hair. Just like your natural hair, salt water and chlorine can strip it of moisture, causing potential drying and tangling.

With proper maintenance and care, our hair extensions can last up to several years. Please view the step by step hair care guide.

Yes, RSS hair extensions are dye friendly, and can be colored, dyed or toned by a professional colorist to get an exact match to your natural hair color. The custom color wigs are hand painted by a licensed cosmetologist.

Yes. Just like your natural hair, RSS hair extensions can be blow-dried, curled and straightened. To maintain, protect and extend the lifespan of the hair extensions, we recommend you read the styling hair care guide..

Please allow 5-7 business days to process your order. up to 25 business days for construction of wigs. During major holidays, custom wigs construction may take up to 30 days. Orders are not processed on the weekends and/or major holidays.

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not been updated after 48 hours, please email info@rosestylestudio.com for all delivered  packages. We do not ship to P.O. Boxes. We are not responsible for late shipment due to holidays, natural disasters, or mail carriers.

ALL SALES ARE FINAL. All orders are customized based on your selection. Due to the nature of our product, customization of the cape as well as the color;  we do not give refunds, exchanges, or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQs prior to making a purchase. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a unit that does not fit.
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Custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color as pictured, however, there is no guarantee the color will be exactly the photo or description. By completing your purchase, you agree to these terms. Please email info@rosestylestudio.com for any other questions or concerns.